As a cornerstone of the Avian Law Group intake team, Jacky Gutiérrez plays a vital role in ensuring every client’s first experience with the firm reflects the highest standards of care, professionalism, and efficiency. With over six years of customer service experience, she is known for her empathetic communication, meticulous attention to detail, and ability to guide each case with precision, clarity, and compassion from the very first contact.
Before joining Avian Law Group, Jacky built a strong foundation in client service and quality management at National General Insurance, where she advanced to Quality Assurance Representative — a testament to her leadership, integrity, and ability to elevate team performance. Her career began in the aviation industry as a Flight Attendant, where she mastered calm, focus, and customer care under pressure.
Fluent in English and Spanish, Jacky is an exceptional communicator and a trusted professional in high-stakes environments. Beyond her career, she loves spending quality time with her family and caring for animals — values that reflect her compassion, balance, and dedication both personally and professionally.
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